FAQs

General

International

Health & Support 

Restarting Courses

 


 

General 

Q: Are Whitireia and WelTec open?

Although our campuses are closed due to the Covid-19 level 4 lock-down, our team is working from home and are here to help.

Planning is underway to run as many of our courses as is possible remotely. We know that getting back to some semblance of ‘normal’ by offering our courses remotely will be important for your health and wellbeing. Some of our tutors have already been in touch with their classes to talk about possible dates for re-starting classes remotely. We’ll have more information about which classes are restarting, and when, very soon.

Our student support services are up and running, so if you need help just get in touch.

Moodle is your primary source of information for what’s happening in your programme. Please check it regularly. 

Q: Can I still get my student allowance and loan?

The Ministry of Education has confirmed that you will continue to receive your weekly StudyLink payments if you remain enrolled – so please stay enrolled.  For specific information on loans and allowances check out this link.  

Q: When will my programme start again?

Planning is underway to run as many of our courses as is possible remotely. We know that getting back to some semblance of ‘normal’ by offering our courses remotely will be important for your health and wellbeing. Some of our tutors have already been in touch with their classes to talk about possible dates for re-starting classes remotely. We’ll have more information about which classes are restarting, and when, very soon. 

Q: How do I know when and if my class will be back up and running?

Tutors will contact students directly to confirm when your course will resume remotely.

Whitireia Moodle  WelTec Moodle

 

Q: I can’t log into Moodle or my courses don’t show?

Moodle assistance and help facilities are available here  

Q: Questions about Assignment Extensions, course material, lack of resources etc

Contact your tutor. If you do not have a phone or email address for your tutor, contact Lss@wandw.ac.nz who may be able to assist you.

Q: Are the Library and Student Support Services available?

Library distance services are available, with the exception of books.  All book loans have been extended until 4 May.  Databases, e-books and journals are available online. 

Student Support Services are available by phone 0800 141 121 or email. Lss@wandw.ac.nz

 


 

International

Q: What’s the latest advice for international students with visas?

The Ministry of Education has provided the following advice:

  • You may not be able to return home as flights may not be available and some borders have closed.
  • WelTec and Whitireia will continue to keep in close contact with you to ensure that you have access to suitable accommodation and, are supported to deal with visa issues, travel insurance, and other essential arrangements.
  • For international students with visas that will soon expire, it is very important that you apply for a new one before it expires. An interim visa will be issued if the current visa expires while a new visa is being assessed.
  • International students whose visas will soon expire should apply for a new one before it expires. An interim visa will be issued if the current visa expires while a new visa is being assessed.  
  • International students whose visas expire on the 31.03.2020 should apply for a new student visa directly with immigration through their online process.
  • Once an application has been submitted online an interim visa will be granted if Immigration has not processed their application before their current student visa expires.
  • For queries contact Immigration NZ.

If you would like to talk to one of our team contact:

Q: I’m an International student and my visa is going to expire soon. What should I do?

International students whose visas will soon expire should apply for a new one before it expires. An interim visa will be issued if the current visa expires while a new visa is being assessed.  

International students whose visas expire on the 31.03.2020 should apply for a new student visa directly with immigration through their online process.

Once an application has been submitted online an interim visa will be granted if Immigration has not processed their application before their current student visa expires.

Apply for an online visa

 

Q: Where do I go for support?

  • Auckland international students: international.support.auckland@wandw.ac.nz or call +64 9 379 4666
  • Wellington international students: international.support@wandw.ac.nz or call +64 4 920 2505 to speak to our International team about your options
  • For visa queries contact Immigration New Zealand on 0508 225 288 (within NZ) or +64 9 952 1679 (outside NZ). Or read their website

 


 

Health & Support  

Q: What is the official advice from the Government on COVID-19?

The advice from the Government is changing regularly. You can stay up-to-date with the latest official advice and information by reading the Government’s COVID-19 website

Q: What are the symptoms of coronavirus (COVID-19)?

Symptoms reported for people with coronavirus (COVID-19) include mild to severe respiratory illness, similar to influenza. This includes fever and respiratory symptoms such as cough, shortness of breath, and difficulty breathing. Read the advice from the Ministry of Health.

Q: What should I do if I have been in close contact with someone who may have been exposed to the virus?

All New Zealanders, except those working in essential services, have been asked to stay at home for the next four weeks and have no physical contact with anyone except those they live with. This strategy is crucial to limit the virus spreading. If you’re feeling unwell or think you’ve been in contact with someone who may have been exposed to the virus, you should also call Healthline on 0800 358 5453 or your local medical clinic for information on self-isolating, advice and support. It’s free to call, available 24 hours a day, 7 days a week, with interpreters on hand to help with translation. Please call first before visiting a medical clinic or doctor. 

Q: I have recently arrived in New Zealand from overseas. What should I do?

The New Zealand Ministry of Health has provided the following advice:

  1. Please register your details with Healthline on 0800 358 5453 within 24 hours of arrival. Registering will help Healthline provide you with health information, advice and support.
  2. Visit the Government’s Covid19 site for more information. 

Q: What support is available?

Even though our campuses are closed, we’re continuing to offer student support services to our students. There’s also a range of Government support available:

Student support and assistance: lss@wandw.ac.nz or phone 0800 141 121

Counselling support by telephone: Vitae Counselling on 0508 664 981 or Piki Counselling

COVID-19 concerns: contact the COVID-19 Helpline on 0800 358 5453

Mental health & wellbeing resources:Mental Health Foundation

International students:

  • Auckland international students: international.support.auckland@wandw.ac.nz or call +64 9 379 4666
  • Wellington international students: international.support@wandw.ac.nz or call +64 4 920 2505 to speak to our International team about your options
  • For visa queries contact Immigration New Zealand on 0508 225 288 (within NZ) or +64 9 952 1679 (outside NZ). Or read their website

 


Restarting Courses

Q: When will my course start again? 
Your tutor will contact you by email a week before your course is due to restart, so you know and can get ready. We appreciate that not all students will be able to participate due to childcare responsibilities, access to technology or other matters. The restart will happen in waves, so some programmes will start next week, and some the following. A handful of programmes have already restarted. Unfortunately some won’t resume until we’re back on campus. By restarting courses in waves, our support teams including Learner Journey and ICT (tech) can support you and our tutors to run the programmes remotely. We know there will be some teething issues and we want the time to sort these out with you and our tutors.

Q: How do I find out when my course resumes?

Your tutor will email all students in a programme a week before your course is due to restart, so you know and can get ready. Unfortunately, some of our courses won’t resume until we’re back on campus.

Q: Why are we restarting courses and not waiting until campus is back?
We’re restarting our courses over the next few weeks to help you get into a normal routine while New Zealand is in lockdownfor Covid-19. We appreciate that not all students will be able to participate due to childcare responsibilities, access to technology or other matters.

Q: I can’t participate – because I don’t have access to technology, or my childcare responsibilities or other commitments don’t allow me to. What do I do?
We understand some of our students won’t be able to participate as we restart teaching remotely. Contact our support team on lss@wandw.ac.nz or 0800 141 121 and they can talk you through your options.

Q: What’s the plan for how my course will run remotely? Will there be classes at a set-time? How do I contact my tutor?
Every course is different. Your tutor will provide more information about how yours will run when they contact you to advise you that your programme is due to re-start.

Q: Will there be penalties for missed assignments?
Please talk to your tutor directly about this.

Q: What do I do if I have limited internet data?
Most internet providers have increased or removed the data cap on broadband plans for a set period of time in response to the Covid-19 pandemic. Please check this with your telecommunications provider.

Q: Where can I find information about my course and other student support? 
If you have queries about your course, check Whitireia Moodle or WelTec Moodle or contact your tutor. If you’re stuck and don’t know how to access these, or need other student support, contact lss@wandw.ac.nz or phone 0800 141 121.

Q: What is the plan for trimesters 2 and 3? Will we still operate with the same dates?
At this stage we are planning for trimesters 2 and 3 to run as normal. However that will depend on whether the Government extends the lockdown.