FAQs

Alert Level 1: Campus Reopens 

Financial and Other Support  

Moodle

Remote Learning 

International

Health & Support 

 

 

Alert Level 1: Campus Reopens 

 

Q: What does this ‘new normal’ for working and studying on campus look like?  

We need to ensure we can move swiftly to higher Alert Levels if needed. This means you should: 

  • When you arrive on campus, check-in for the day using our contact tracing system.
  • Where you go to study for the day is where you stay for the day. That means no travelling between campuses. 
  • If you have a minor cold, such as a sniffle or cough, stay home. Let your tutor know. 
  • Let your tutor know if you are having a COVID-19 test. 
  • If someone you live with is suspected as having COVID-19, you must self-isolate at home and advise your tutor. 
  • Please use hand-sanitiser – located around the campus – regularly. We’ll also be doing frequent cleaning.  
  • Our staff must follow these rules too.  

 

I have ongoing health issues and need to work/study from home. What shall I do? 

Talk with your tutor to agree a plan for how to manage this.  

 

Are face masks compulsory? 

The World Health Organisation (WHO) has advised that countries with community transmission should consider using face masks. Currently the Ministry of Health is not advising that we use masks. If this advice changes, then we’ll update you. 

 

Is contact tracing compulsory? 

Yes. All staff and students must check into each campus using our contact tracing system. Whichever campus you start the day at, you should stay there. You shouldn’t travel between campuses in the same day.  

 

Can I travel between campuses on the same day? 

No, no students or staff should travel between campuses. Whichever campus you start the day at, you should stay there. 

 

Are student study spaces including the library, and cafeterias, open again at Level 1? 

Yes from Monday 15 June all spaces are open without a booking system. Porirua Campus Café opens 15 June, Petone Campus café opens 22 June. We’ll have frequent cleaning in all spaces and hand sanitiser will be available. 

 

Is the free bus back up and running? 

The free bus will be available from the 13 July.  


 

Financial and Other Support 

 

Q: I’m struggling financially and need some support. What support is available? 

Whitireia and WelTec have a student hardship fund which can be accessed to help students with unexpected costs.  Just ring us on 0800 141 121 or email lss@wandw.ac.nz to see how we can assist.

 

Q: I have a clinical placement and can’t afford the travel costs this week. What support is available? 

Whitireia and WelTec have a student hardship fund which can be accessed to help students with unexpected costs.  Just ring us on 0800 141 121  or email lss@wandw.ac.nz to see how we can assist.

 

Q: I’m having computer and connectivity issues

Contact our helpdesk (0800 141 121 or lss@wandw.ac.nz). We can help with most issues including passwords and Moodle. If your issue is about connectivity or hardware, contact our ICT directly on servicecentre@wandw.ac.nz

 

Q: I need access to a computer as I don’t have one.

The Government has established a Technology Fund. To qualify for this fund, you must be enrolled with us until the end of the academic year. Almost all students will be eligible except for international and trades academy students. If you qualify for a device, it will remain the property of Whitireia or WelTec, so you’ll need to return it at the end of the year, so it can be provided to another student. Talk to your tutor in the first instance.

 

Q: I don't have enough money to cover my essential costs, where can I get help?   

StudyLink can help with essential costs, see https://www.studylink.govt.nz/in-study/urgent-costs/index.html. WelTec and Whitireia also have a hardship fund which can provide temporary assistance with small urgent essential costs.https://whitireiaweltec.ac.nz/current-students/need-help/student-support/financial-services/

 

Q: Can I still get my student allowance and loan?

The Ministry of Education has confirmed that you will continue to receive your weekly StudyLink payments if you remain enrolled – so please stay enrolled.  For specific information on loans and allowances check out this link.  

 

Q: What can I do if I don’t have access to the internet at home?

Skinny Jump offer low-cost, heavily subsidised pre-paid home internet. The service is designed for households not currently connected to the internet. Visit steppingup.nz/get-jump to see if you meet the eligibility criteria.


 

Moodle 

Q: I can’t log into Moodle or my courses don’t show?

Moodle assistance and help facilities are available here  

 

Q. Why am I not getting student communications from Moodle sent to my email?

A. You need to check your Office 365 student email account for updates.  Going forward your Moodle profile will need to be linked to your Office 365 student email account rather than your personal email address. The reason we are doing this is to make teaching and learning safer on online platforms like Zoom and Moodle.

We need you to:

  • Log into Moodle
  • Go to your profile (top right-hand corner) and look at what email address is in your user details
  • Update this to your Office 365 student email address (if you are unsure what this is please email LSS@wandw.ac.nz)

 


Remote Learning

 

Q: I can’t participate in remote courses because I don’t have access to technology, or my childcare responsibilities or other commitments don’t allow me to. What do I do? 

Contact our support team on lss@wandw.ac.nz or 0800 141 121 and they can talk you through your options.

 

Q: What do I do if I have limited internet data?

Most internet providers have increased or removed the data cap on broadband plans for a set period of time in response to the Covid-19 pandemic. Please check this with your telecommunications provider.

 

Q: Where can I find information about my course and other student support? 

If you have queries about your course, check Whitireia Moodle or WelTec Moodle or contact your tutor. If you’re stuck and don’t know how to access these, or need other student support, contact lss@wandw.ac.nz or phone 0800 141 121.


 

 

 International

Q: What’s the latest advice for international students with visas?

The Ministry of Education has provided the following advice:

 

You may not be able to return home as flights may not be available and some borders have closed.

 

WelTec and Whitireia will continue to keep in close contact with you to ensure that you have access to suitable accommodation and, are supported to deal with visa issues, travel insurance, and other essential arrangements. 

International students whose visas will soon expire should apply for a new one before it expires. An interim visa will be issued if the current visa expires while a new visa is being assessed.  

For queries contact Immigration NZ.

If you would like to talk to one of our team contact: 

Auckland international students: international.support.auckland@wandw.ac.nz or call +64 9 379 4666

Wellington international students: international.support@wandw.ac.nz or call +64 4 920 2505

 

If you would like to talk to one of our team contact:

 

Q: I’m an International student and my visa is going to expire soon. What should I do?

International students whose visas will soon expire should apply for a new one before it expires. An interim visa will be issued if the current visa expires while a new visa is being assessed.  

International students whose visas expire on the 31.03.2020 should apply for a new student visa directly with immigration through their online process.

Once an application has been submitted online an interim visa will be granted if Immigration has not processed their application before their current student visa expires.

Apply for an online visa

 

Q: Where do I go for support?

  • Auckland international students: international.support.auckland@wandw.ac.nz or call +64 9 379 4666
  • Wellington international students: international.support@wandw.ac.nz or call +64 4 920 2505 to speak to our International team about your options
  • For visa queries contact Immigration New Zealand on 0508 225 288 (within NZ) or +64 9 952 1679 (outside NZ). Or read their website

 


Health & Support  

Q: What is the official advice from the Government on COVID-19?

The advice from the Government is changing regularly. You can stay up-to-date with the latest official advice and information by reading the Government’s COVID-19 website

 

Q: What are the symptoms of coronavirus (COVID-19)?

Symptoms reported for people with coronavirus (COVID-19) include mild to severe respiratory illness, similar to influenza. This includes fever and respiratory symptoms such as cough, shortness of breath, and difficulty breathing. Read the advice from the Ministry of Health.

 

Q: What should I do if I have been in close contact with someone who may have been exposed to the virus?

If you’re feeling unwell or think you’ve been in contact with someone who may have been exposed to the virus, you should also call Healthline on 0800 358 5453 or your local medical clinic for information on self-isolating, advice and support. It’s free to call, available 24 hours a day, 7 days a week, with interpreters on hand to help with translation. Please call first before visiting a medical clinic or doctor.

 

Q: What support is available?

We’re continuing to offer student support services to our students. There’s also a range of Government support available:

Student support and assistance: lss@wandw.ac.nz or phone 0800 141 121

Counselling support by telephone: Vitae Counselling on 0508 664 981 or Piki Counselling

COVID-19 concerns: contact the COVID-19 Helpline on 0800 358 5453 

Mental health & wellbeing resources:Mental Health Foundation 

International students: 

Auckland international students: international.support.auckland@wandw.ac.nz or call +64 9 379 4666

Wellington international students: international.support@wandw.ac.nz or call +64 4 920 2505 to speak to our International team about your options

For visa queries contact Immigration New Zealand on 0508 225 288 (within NZ) or +64 9 952 1679 (outside NZ). Or read their website