FAQs

General 

Health and Support

 

General 

Are campuses open and can I come on to campus to study?

At Alert Level 1 our Auckland, Wellington, Petone and Porirua campuses, including libraries and cafeterias, are open.  

You must sign-in to campus when you arrive.  

Please practice good hygiene, including washing hands regularly or using hand sanitiser, and coughing or sneezing into your elbow. 

 

How do I check that you have my correct contact details so I can receive student communications? 

Please login to Moodle. 

Go to your profile (top right-hand corner) and look at what email address is in your user details. 

Update this to your Office 365 student email address (if you are unsure what this is please email LSS@wandw.ac.nz). 

 

What do I do if I’m unwell? 

Please stay at home if you’re unwell.  

If you have a fever, cough, cold or shortness of breath, call Healthline on 0800 358 5453 or your local medical centre for advice. 

It’s free to call Healthline. The service is available 24 hours a day, 7 days a week, with interpreters on hand to help with translation. Please call first before visiting a medical clinic or doctor. 

 

What do I do if I, or someone I live with, is awaiting the outcome of a Covid-19 test?  

You must self-isolate at home and advise your tutor. 

 

Do I need to do any contact tracing? 

Yes, when you arrive on campus you must sign-in to our contract tracing app – there are posters located around our campuses.  

Or use one of the computers on campus to sign-in. You can also sign-in on paper at our campus reception areas. 

 

Can I travel between the Porirua, Petone, or Wellington campuses during the day? 

Whichever campus you start the day at, you should stay there. As a general rule, you shouldn’t travel between campuses in the same day.  

 

I have ongoing health issues and need to study from home. What should I do? 

Talk with your tutor to agree a plan for how to manage this.   

 

Do I need to wear a face covering on the WelTec and Whitireia campus buses? 

To help keep us all safe we ask that you use a face covering on our Whitireia and WelTec campus buses.   


I don’t have a face covering. What do I do?   

You can make your own, or use another kind of covering, like a scarf or t-shirt. If you need help to find a face covering, please contact our Learner Support and Services

 
I’ve got a single-use face mask, how do I dispose of it?  

Single-use face masks must be disposed of safely. Please dispose of your used masks in the labelled waste bins located at campus entry points.   

  

What’s the correct way to wear a face covering?  

You can read the Ministry of Health’s facemask do’s and don’ts.   

  

Do I need to wear a face covering on campus?  

If you want to wear a face covering on campus you can. It’s a personal choice. 

 

Who do I contact if I’m having computer and connectivity issues? 

Contact our helpdesk (0800 141 121 or lss@wandw.ac.nz). We can help with most issues. 

 

Health and Support  

What is the official advice from the Government on Covid-19?

Advice from the Government can change. Stay up-to-date with the latest official advice and information by reading the Government’s Covid-19 website.  

  

What are the symptoms of coronavirus (Covid-19)?

Symptoms reported for people with coronavirus (Covid-19) include mild to severe respiratory illness, similar to influenza. 

This includes fever and respiratory symptoms such as cough, shortness of breath, and difficulty breathing. 

Read the advice from the Ministry of Health

  

What should I do if I have been in close contact with someone who may have been exposed to the virus? 

If you’re feeling unwell, or think you’ve been in contact with someone who may have been exposed to the virus, you should stay at home and call Healthline on 0800 358 5453 or your local medical clinic for information on self-isolating, advice and support. 

It’s free to call Healthline. The service is available 24 hours a day, 7 days a week, with interpreters on hand to help with translation. Call first before visiting a medical clinic or doctor. 

Please let your tutor know if you need to self-isolate at home. 

 

What support is available? 

We provide student support and assistance through our Learner Support Services. You can contact us by emailing lss@wandw.ac.nz or phone 0800 141 121. 

There’s a range of Government support available, including: 

  • Counselling support by telephone: Vitae Counselling on 0508 664 981 or Piki Counselling 
  • For Covid-19 concerns contact the Covid-19 Healthline on 0800 358 5453  
  • Mental health & wellbeing resources: Mental Health Foundation  
     

 Support for international students: 

 

Things can change quickly, where can I find the most up-to-date information?