International Student Support

As signatory to the New Zealand government's Education (Pastoral Care of International Students) Code of Practice 2016 (including Amendments 2019), Whitireia and WelTec have an important responsibility to ensure that our international students are well informed, safe and properly cared for.

The International Student Support team can provide confidential assistance and advice on any questions or concerns you might have in adapting to study and life in New Zealand, including:

  • Information and advice on accommodation options
  • Coping with homesickness and cultural differences as you adjust to living in New Zealand
  • General health and wellbeing
  • Information and advice on accessing welfare facilities, including personal health services, mental health services, drug education and counselling, and problem gambling
  • Advice on accessing information on sexuality education, health promotion, and sexual and reproductive health services
  • Student advocacy and grievance procedures
  • New Zealand law and legal issues
  • Assistance to anyone who is facing difficulties

We will help you access services within and outside of WelTec and Whitieria to provide you with the information and help you need.

International Student Support Team:

International Student Advisors (Support)

Stephanie Martell

Diane Marshall

Contact hours and availability

The International Student Advisors are available Monday to Friday, 9 am - 4 pm. For after-hours emergencies only, please contact +64 27 265 1343

WelTec, Petone Campus - International Office, Student Hub (T Block)

Whitireia, Porirua Campus - International office, Main reception


Phone: +64  4 920 2505



Code of Practice

The Education (Pastoral Care for International Students) Code of Practice 2016

When students come to study in New Zealand, education providers have an important responsibility to ensure that those students are well informed, safe and properly cared for. To support this, the New Zealand government has developed the Education (Pastoral Care of International Students) Code of Practice 2016.

Whitireia and WelTec have agreed to observe and be bound by this Code.

The Code of Practice prescribes the required outcomes education providers and their agents need to deliver for their international students. The Code of Practice does not apply to concerns about academic standards.

The Code of Practice is available on the New Zealand Legislation website. Further information about the Code can be found on the New Zealand Qualifications Authority website.

Making a Complaint

If you (or your parents, if you are under 18) have a complaint about Whitireia or WelTec or about one of Whitireia’s or WelTec’s representatives breaching the Code, you can make a formal complaint in writing to Whitireia or WelTec. We will work to resolve any problem.

If your complaint is not resolved through our complaints process, you can contact the New Zealand Qualifications Authority (NZQA) by phone on 0800 697 296 or email

If your complaint is related to financial or contractual disputes and is not resolved through our complaints process, you can make a complaint to iStudent. iStudent is the appointed operator of the International Student Contract Dispute Resolution Scheme (DRS), which was set up to resolve financial and contractual disputes. 

The NZQA website provides detailed information on the complaints procedure.

Students Under 18

Whitireia or WelTec accept international students aged 18 years (but not younger) at the time their programme starts.

Your parents are required to sign an under-18 consent/indemnity form at the time of application. Your application to study at Whitireia or WelTec will not be processed until this form is signed by your parents/guardians.