Hospitality Services

Campus: Whitireia - Porirua 
Cost:  Free
Days: Thursday & Friday
Hours: 9.00am – 2.30pm (half hour lunch) 
Equipment: Protective clothing and safety equipment is provided if appropriate 
Travel: This is provided free, subject to students meeting the MoE requirements 
Orientation: Thursday 13 February 2020
Dates:  Thursday 13 February – Friday 13 November 2020 (33 weeks), normal school holidays apply 
Application:  Students must be enrolled in a secondary school in the Wellington region and be enrolled in the WTA by their secondary school 
Interview: Students must attend an interview. We encourage a family member or school representative to attend 

Qualification

NCEA Level 2 with credit towards Vocational Pathway award. 

Credits

On successful completion of this course students will have gained 44 credits (39 Level 2 + 5 Level 3 credits).   

Excludes additional optional unit standards. 

Learning Outcomes

A student successfully completing this strand will be able to:

  • greet and acknowledge customers to enable them to feel welcome and be well presented
  • apply safe working practices in the workplace
  • prepare and present baking and sandwiches to paying clients
  • gain knowledge of New Zealand as a major tourism destination and the types of work roles
  • prepare and clear areas for table service in our Training Restaurant
  • prepare and serve a variety of drinks including tea, coffee and espresso beverages. 

Assessment

Assessment is competency based against unit standard outcomes and related evidence requirements.

They will follow the processes required by NZQA and relevant industry requirements as outlined by the relevant Industry Training Organisations.

There are additional optional unit standards that students may obtain subject to having gained the 39 credits at Level 2 and 5 credits at Level 3.

 

Students will be assessed against the following criteria: 

Course Title Title Credits Version

Customer Service

Comprises the following unit standards: 

2 8  
14469 Provide customers with information about an establishment in the hospitality industry 2 2 6
17286 Prepare and present pressed coffee for service 2 2 8
17287 Prepare and present filtered coffee for service 2 2 7
28145 Interact with customers in a service delivery context 2 2 1

 

     
Safe Working Practices in the Hospitality Industry

Comprises the following unit standards: 

10   

167 Practice food safety methods in a food business under supervision

2

4

8

13272 Cook food items by baking

2 2 5
20666 Demonstrate basic knowledge of contamination hazards and control methods used in a food business 2 2 6
13284 Clean food production areas and equipment   2 2 5
       

Tourism

Comprises the following unit standards: 

2

3

7

5

 

24728 Demonstrate knowledge of work roles in tourism  

24731 Demonstrate knowledge of destination New Zealand 

2 4
24733 Describe and promote a New Zealand tourist destination  3 5 2
       

Preparing to Work in the Hospitality Industry

Comprises the following unit standards:

2 14   
14425     Prepare and serve hot and cold non-alcoholic drinks for a commercial hospitality establishment 
14434     Prepare and clear areas for table service for a commercial hospitality establishment  

17285     Demonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages under supervision 

22428    Prepare and serve tea 

Optional Units

Course Title Level Credits Version

Safe Working Practices in the Hospitality Industry

Comprises the following unit standards:

2 4  
13281     Prepare and present basic sandwiches for service 2 2 6
 14466     Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality industry  2 2 6
       

Tourism

Comprises the following unit standards:

2 7  

24729 Demonstrate knowledge of world tourist destinations

2 4 3
24732     Demonstrate knowledge of tourist characteristics and needs 2 3 2
       

Preparing to Work in the Hospitality Industry

Comprises the following unit standards: 

2 2  
14440      Prepare and clear areas for counter food service for a commercial hospitality establishment  2 2 7

 

Study Pathways

NZ Certificate Tourism and Travel (Level 3)

NZ Certificate in Baking (Level 3) WelTec

NZ Certificate in Baking (Level 3) – Whitireia 

NZ Certificate in Cookery (Level 4)