Student Support

We offer a range of support options to suit our students' needs. At Whitireia & WelTec, this means we focus on cultivating an environment and culture that supports the physical, social, intellectual, emotional and spiritual development of every student. We also have specific support services available to Māori, Pacific and international students. 


Māori Students 

Maori O 0523We have a long and honoured tradition in supporting Māori students and their whanau and communities. We want our Māori students to achieve their academic and personal goals during their study, and we provide teams of Māori experts to make this happen at our campuses in Petone and Porirua. Auckland students and distance learners can receive telephone support. 

We have dedicated spaces (location below) for Māori students wanting friendly and welcoming places to study, socialise, or to get advice and support.

We offer friendly advice and support across a range of areas that encompass educational, cultural, economic, social and personal well being through:

  • study groups

  • advice and support

  • WelTec/Tamaiti Whangai mentoring support

  • academic assistance

  • cultural and personal development and support

  • support with scholarship enquiries and applications     

  • financial planning advice

  • support with Te Reo Māori me ōna tikanga 

Get in touch 

Whitireia - Te Ariki Wi Neera

Location: F012 at Ako Ake Café

Phone: 0800 141 121

Get in touch


WelTec - Te Whare Āwhina 

Location: 28 Kensington Avenue, Petone Campus

Hours: Monday to Friday, 8.30 am-4.30 pm

Phone: 0800 141 121

Get in touch


Pacific Students

Pasifika Team

Talofa lava, Malo e lelei, Kia Orana, Talofa Ni, Fakaalofa lahi atu, Ni sa bula vinaka, Mauri, Talofa, Halo Olgeta, greetings and welcome.

Whitireia and WelTec are committed to supporting Pacific students and their academic success. As a Pacific student, you’re a vital part of community life at Whitireia and WelTec. We have programmes, networks and a strong Pacific focused team that is here to help you succeed.


Our dedicated Pacific team are here to support and help you from day one till the end of your studies and post-graduation. We organise and participate in cultural and sporting activities to connect students and staff. We are here to help through cultural and pastoral support, academic support, financial support, internal and external referrals.

Student Spaces

We have dedicated spaces for Pacific students in Petone and Porirua. You will find a friendly and welcoming place to study, socialise or get advice and support. Come visit us.

Ako Ake

Location: F014, Porirua

Hours: Monday to Friday, 7am-11pm. Weekends 7am-6pm


Pasifika Centre 

Location: Student Hub, Petone

Hours: Monday to Friday, 9am-5pm. After hours by appointment.

Pasifika Pride Newsletter


Get in touch 


 International Students

landing internationalenrolmentsAs a signatory to the New Zealand government's Education (Pastoral Care of International Students) Code of Practice 2016, Whitiriea & WelTec has an important responsibility to make sure our international students are well informed, safe, and cared for. 

Our International Student Support team provides international confidential assistance and advice on any questions or concerns you might have in adapting to study and life in New Zealand, including:

  • information and advice on accommodation options

  • how to cope with homesickness and cultural differences as you adjust to living in New Zealand

  • general health and wellbeing

  • how to access welfare facilities, including personal health services, mental health services, drug education and counselling, and problem gambling

  • how to access information on sexuality education, health promotion, and sexual and reproductive health services

  • student advocacy and grievance procedures at Whitiriea & WelTec 

  • New Zealand law and legal issues

  • Assistance and support if you’re facing difficulties or hardship

As signatories to the New Zealand government's Education (Pastoral Care of International Students) Code of Practice 2016, WelTec and Whitireia are committed to ensuring that our international students are well informed, safe and properly cared for.

We will help you access services within and outside of Whitiriea & WelTec to provide you with the information and help you need.

Get in touch

Our International Student Advisors are available Monday to Friday, 9 am - 4 pm. 

For after-hours emergencies only, please contact +64 27 2651 343


  • WelTec, Petone Campus - International Office, Student Hub (T Block)

  • Whitireia, Porirua Campus - International office, Main reception

Phone: +64  4 920 2505

Get in touch 


Engagement Advisors

If you have a learning difficulty and would like to discuss support for this, make an appointment with an Engagement Advisor. They will assess your needs and make an individual support plan.

Get in touch


Student advocacy

If you have any concerns or issues with your courses or your tutors, our Student Advocates are here to help you. They provide a listening ear, guidance, and support you through the process of resolving any issues, concerns or questions you may have including but not limited to the following:

  • Courses
  • Tutor/Programme Managers
  • Class/Course Resourcing
  • Personal/Peer Concerns

To arrange a confidential discussion with a Student Advocate, make an appointment or request their contact details through any of the Student Helpdesks.